How Fostr uses your Jira data

Once Jira is connected to Fostr, it plays a critical role in linking project tracking and task execution to operational workflows inside the platform. This page explains what data is pulled, how frequently it syncs, and how Fostr uses Jira issue data to provide real-time context inside Actions, Records, and collaborative processes.

Sync Timing and Update Behavior

Fostr keeps Jira issue data up to date using a mix of scheduled polling and workflow-triggered syncs. Standard refreshes ensure project information remains fresh, while Fostr also listens for workflow actions that call Jira data, initiating on‑demand updates.

Key characteristics of sync include:

Default polling at scheduled intervals for status and field updates.
Adjustable frequency at the tenant/workspace level (fast updates for agile teams vs. periodic refreshes for long-term projects).
Polling is the primary method; action-based fetches are layered on for near-immediate updates.
Credential health monitoring runs automatically; if tokens expire, admins receive alerts with remediation steps.

Note: Jira’s API does not provide webhook support in this integration. Sync behavior is designed to balance timeliness with efficiency through polling + triggers.

Data Scope and Ingestion Rules

When connected, Fostr does not bring in every Jira record. It focuses on data that drives workflows.

Always pulled:

Issue key, title, status, and assignee
Created/updated timestamps
Associated project and sprint

Conditionally included:

Subtasks and epics (when present in the configured board/query)

Excluded by default:

Comments, file attachments, and certain custom fields (can be added during setup if needed)

Archived/closed issues are ignored unless configured otherwise, helping to keep Recordsets uncluttered. During initial setup, selective backfill imports may also be requested. They’re useful for organizations that want to reference legacy work or past initiatives relevant to ongoing goals.

Data Handling and Security

Jira remains the system of record; Fostr provides a structured lens into it. Synced data is indexed into secure Recordsets for visibility and action.

BEHAVIOR	DETAILS
Storage Model	Securely indexed in Fostr with environment-level protections.
Edit Permissions	Integration is read-only; edits occur directly in Jira.
Context Linking	Issues can be referenced in Actions, checklists, and workflow records.
Role Visibility	Access respects both Jira permissions and Fostr roles.
Rate Limits	Jira enforces API quotas; Fostr optimizes usage but large-scale syncs may require staged fetches.