Getting Dropbox connected inside Fostr only takes a few steps, but the quality of the setup determines how smoothly it runs later. Providing valid app keys, securing tokens, and choosing the right access scopes gives Fostr the visibility it needs without opening unnecessary gaps. In this section, we walk through the essentials of configuration and clear up typical setup questions so that Dropbox files sync correctly, permissions carry over, and your team avoids interruptions when using them in day‑to‑day workflows.

Common Reasons Files Don’t Show Up

If Dropbox content isn’t appearing inside Fostr after setup, a few typical culprits are worth checking first:

• The OAuth access token has expired or was generated from an account without the right folder access.
• The App key or App secret from the Dropbox developer console were entered incorrectly.
• The integration hasn’t yet refreshed or a workflow hasn’t triggered an on‑demand sync.

In many cases, simply refreshing credentials or waiting for the next scheduled sync clears this up.

Permissions, Scopes, and Account Setup

A successful connection depends on both Dropbox’s permission model and Fostr’s role‑based controls. Pay particular attention to the following:

• The integration app must include scopes such as files.metadata.read and (optionally) files.content.read if previews are needed.
• The connected Dropbox account must already have visibility into the folders you want Fostr to surface. Restricted or unshared folders remain out of view.
• Using a service account in Dropbox Business is recommended for stability. This avoids interruptions if an individual employee’s login changes or is deactivated.

When the right account is linked, with proper scopes and folder access, Fostr will sync the metadata it needs to populate Recordsets and workflows.

Environment and Folder Access Considerations

Problems also occur when there’s a mismatch between the Dropbox workspace and the credentials used. Double‑check that:

• You’re authenticating the correct environment (personal Dropbox vs. Dropbox Business).
• The folders or team spaces you want to connect live inside the same Dropbox workspace tied to Fostr.
• Folder sharing is configured so the integration account is explicitly included where necessary.

If the integration account cannot open a file directly inside Dropbox, it will not appear in Fostr. The integration respects Dropbox sharing rules without bypassing them.