Setting up the Jira integration in Fostr is straightforward, but accuracy in credential setup and permission configuration is key to ensuring a successful connection. This section answers common questions to help you avoid sync delays, access errors, and data gaps, so your project tracking and automations run smoothly.

Data Not Appearing After Integration

If Jira data is not showing in Fostr after setup, the most common causes include:

• Invalid or expired API token: The token may no longer be valid or may be tied to a Jira user without sufficient access rights.
• Misconfigured Jira site URL: Ensure the correct domain is provided (e.g., yourdomain.atlassian.net).
• Pending sync event: Fostr may still be waiting for either a scheduled polling interval or an action-triggered event to initiate data retrieval.

Permission and Scope Limitations

The Jira user account used for the API token requires the right access level. If permissions are missing, data cannot be retrieved. At a minimum:

• The user must have “Browse Projects” and “View Issues” permissions on the relevant projects.
• Restrictive scopes or insufficient Jira access will block issue ingestion into Fostr.

Required Roles for Setup

To configure the integration properly, the Jira account must have:

• The ability to generate API tokens.
• Visibility into the projects and boards that need to be surfaced in Fostr (Admin or Project Admin level is typical).

For large-scale deployments, using a service account is recommended. This avoids integration failures caused by staff changes or dependency on an individual contributor’s personal account.

Environment Mismatches

If you manage multiple Jira workspaces or domains, confirm the correct one is connected in Fostr. Errors often arise when project links point to a different Jira site than the API token belongs to.

Issue and Board Configuration