Setting up the Meta integration in Fostr is simple, but providing the correct credentials and configuring permissions properly is essential for a reliable connection. This section addresses common setup questions to help you prevent sync delays, access issues, and data gaps, ensuring your messaging, ads, and insights data flows smoothly into workflows and automations.

Data Not Appearing After Setup

If your Meta data is not showing in Fostr, the most common causes are:

• Invalid or incorrect token details: The System User Access Token, Business Manager ID, or App ID was entered incorrectly when configuring the integration.
• Expired or revoked token: Long‑lived System User tokens can expire or be revoked if permissions are changed inside Business Manager.
• Initial sync delay: Data may take time to appear if Fostr has not yet completed the first scheduled refresh after integration setup.

Permission and Scope Requirements

Although authentication relies primarily on the System User token, the associated Business Manager and App must be provisioned with the proper permissions. Missing scopes or asset assignments will prevent specific datasets from syncing.

At a minimum, the token should allow Fostr to:

• Access approved Pages, Instagram accounts, or WhatsApp Business numbers
• Read and pull message thread data connected to those assets
• Read Ads Manager campaigns, ad sets, and insight metrics associated with authorized ad accounts

Configuration Notes

If your organization manages multiple Business Managers, verify that the System User token and asset permissions align with the same Business Manager ID specified in Fostr. Only data tied to the authorized business account will be ingested.

Other important notes:

• Archived or inactive Pages, ad accounts, or disconnected assets will not sync into Fostr.
• Attachments and media files in messages are excluded by default for efficiency and compliance.
• Historical data (older conversations, past campaign performance) is only available if a backfill was requested during setup. Otherwise, only current and ongoing data will flow into the platform.

Data Handling in Practice

Meta remains the system of record. Fostr connects through the System User token associated with your Business Manager and organizes the ingested records into secure, role‑restricted Recordsets for workflows.

If your System User token or app credentials ever change (for example, if a new token is generated or if permissions are updated), the new values must be saved in the Integration record within Fostr to restore full connectivity.