Fostr AI brings in data from tools like Zoom, Slack, Outlook, Google Drive, and more. Most of the time this information syncs automatically, but sometimes there can be a short delay. This guide will help you know when to simply wait for the system to finish syncing, and when you should reach out to your Customer Success Lead.

Step 1: Know What Sync Covers

Data is pulled into Fostr on a regular cadence. This includes:

• Meetings → Zoom/Teams transcripts and notes
• Emails & Calendar items → Gmail/Outlook integrations
• Files → Google Drive, OneDrive, or SharePoint
• Slack messages → channel conversations brought into context

Step 2: Situations Where You Should Wait for Sync

It’s normal to see a short delay before new items appear. You don’t need to escalate in these cases:

• Your Zoom meeting just ended (transcripts can take up to a few hours).
• A new file was uploaded to Google Drive or OneDrive within the last few hours.
• You just connected a new integration (first‑time syncs may take longer).
• Data is visible in the source system but hasn’t yet flowed into Fostr.

In these cases, check back later or allow the next automated sync cycle to run.

Step 3: Situations Where You Should Contact Your Customer Success Lead

Reach out if you encounter the following:

• You don’t see data after 24 hours (beyond the normal sync delay).
• A sync is partially working (e.g., some files show, others are missing consistently).
• You notice permissions issues (e.g., you can access files in Drive directly but not in Fostr).
• Your login, roles, or onboarding emails aren’t working as expected.
• An integration shows as connected but no data is pulling in.
• Any urgent blockers that are disrupting your team’s ability to use Fostr.

Step 4: How to Contact Your CS Lead

For quick issues or blockers: Slack support channel (if set up with your company).

For structured tracking: Email your assigned Customer Success Lead (listed in your onboarding docs).

Provide key details when reporting:

• What system/integration the issue relates to
• When you noticed the problem
• Screenshots or error messages if available